Vocal for Social ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when you visit our website (www.vocalforsocial.com) or interact with us.
We comply with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), as well as the New Zealand Privacy Act 2020 for our New Zealand visitors and clients.
Vocal for Social is a digital marketing agency based in Melbourne, Australia, providing social media marketing, website design and development, SEO, and paid advertising services to local and multicultural businesses across Australia and New Zealand.
If you have any questions about this policy or your personal information, you can contact us at:
We only collect information that helps us respond to you and improve our services. This includes:
Information you give us directly:
Information we collect automatically:
We collect information when you:
We use your information to:
We will never sell your personal information to third parties.
Our website uses cookies and similar technologies to improve your experience and understand how our site is used. Specifically, we use:
Google Analytics 4 — to understand how visitors find and use our website (pages visited, time on site, location at a city level). Google may process this data in accordance with its own privacy policy.
Meta Pixel (Facebook/Instagram) — to measure the effectiveness of our advertising and to show relevant ads to people who have visited our website. Meta may process this data in accordance with its own privacy policy.
You can disable cookies at any time through your browser settings. Please note that some parts of the website may not function as intended if cookies are disabled.
We only share your information with trusted third-party service providers that help us operate our business, including:
These providers only access your information to perform their services and are required to keep it secure. We do not sell or rent your personal information to anyone.
We keep your personal information only for as long as necessary:
When information is no longer needed, we securely delete or anonymise it.
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes secure storage, restricted access, and using reputable service providers. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
You have the right to:
To exercise any of these rights, email us at hello@vocalforsocial.com and we will respond within a reasonable timeframe.
If you have enquired about our services or downloaded one of our resources, we may contact you with relevant information about our services. You can opt out at any time by replying "STOP" to a message, clicking unsubscribe in an email, or emailing us directly.
Our website may contain links to other websites (such as our clients' websites or social media platforms). We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies.
Our services are intended for business owners and are not directed at children under 16. We do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.
If you believe we have breached your privacy or mishandled your information, please contact us first at hello@vocalforsocial.com so we can resolve the issue.
If you are not satisfied with our response, you can contact:
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Vocal for Social